Returns and Cancellation of Contract

Last updated: 6 March 2026

Would you like to return your order?

Fill in the return form at the bottom of this page, then send the products back to our returns address. We accept returns within 14 days of receiving your order.

Have an account with our shop? Submit your return online in 2 minutes. Log in to your account, go to your order history and select the return option. The whole process is automatic — no emails or paper forms needed.

Key information

You have 14 days to withdraw from a distance contract.
Send the product back within 14 days of submitting your return request.
The cost of returning the goods is covered by the Customer.
We do not accept cash on delivery parcels.

Returns address

Modena Nails (Returns)
ul. Leśna 1a
44-102 Gliwice, Poland

email: kontakt@modenanails.pl
tel.: +48 883-903-306

Important for hygiene products

Products sealed for hygiene reasons, in particular nail products and cosmetics, cannot be returned once the sealed packaging has been opened.

Tip: to speed up the handling of your return, include your order number, contact details and a list of all products being returned on the form.

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You'll find the return form at the bottom of this page.
Once you've filled in the form, send the parcel to the returns address shown above.

Detailed returns policy

Below you'll find full information about cancellation of contract, returns, exchanges and exclusions from the right to return at the Modena Nails online shop.

1. Right of withdrawal (14 days)

Consumers and eligible sole traders have 14 days to withdraw from a distance contract without giving a reason.
The period is counted from the day the goods are received (for orders with multiple items — from the delivery of the last item).
Send your withdrawal statement by email to: kontakt@modenanails.pl or by post to the address given in the Returns address section.
The electronic withdrawal form is available at the bottom of the page.

2. Returning goods after withdrawal

Send the goods back no later than 14 days from submitting your withdrawal statement.
The cost of returning the goods is covered by the Customer, unless otherwise expressly agreed.
Include your order number and contact details to speed up identification of the parcel.

3. Returns address

Modena Nails (Returns)
ul. Leśna 1a, 44-102 Gliwice, Poland
email: kontakt@modenanails.pl
tel.: +48 883-903-306

4. Condition of returned goods

You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
Goods sealed for hygiene reasons, in particular nail products and cosmetics, cannot be returned once the sealed packaging has been opened.

5. Exclusions from the right of withdrawal

non-prefabricated / personalised goods,
goods sealed for hygiene reasons once opened,
perishable goods / goods with a short shelf life,
recordings / software on media once opened,
items inseparably combined with other goods after delivery,
newspapers and magazines, excluding subscriptions,
products dependent on market fluctuations beyond the Seller's control.

6. Refunds

Refunds are issued no later than within 14 days of receiving your withdrawal statement.
We may withhold the refund until the goods are received or proof of their return is provided — whichever occurs first.
Refunds are made using the same payment method, unless we expressly agree otherwise.
We refund the price of the goods together with the cost of the cheapest standard delivery option offered in the shop.

7. Exchange

If you'd like to exchange a product, e.g. for a different colour or shade, please contact our customer service: kontakt@modenanails.pl. We handle exchanges as a return plus a new order or — where possible — a direct exchange with an additional payment or a refund of the difference.

8. Difference between a return and a complaint

A return (withdrawal) refers to cancelling the order without giving a reason within 14 days. A complaint refers to goods not being in conformity with the contract. The rules for complaints are described in the Shop Terms and Conditions in the "Complaints" section.

9. Damage during transport

If your parcel arrives damaged, draw up a damage report with the courier or report it at the parcel locker, and take photos.
Contact us immediately, providing your order number and documentation. This will help us arrange a quick exchange or refund.

10. Ways to send your return