Returns and withdrawal from the contract

Last updated: 06 March 2026

Would you like to return your order?

Fill in the return form at the bottom of this page and then send the products back to our returns address. We accept returns within 14 days of receiving your order.

Do you have an account in our shop? Submit your return online in 2 minutes. Log in to your account, go to your order history and select the return option. The whole process is automatic — no emails, no paper forms.

Key information

You have 14 days to withdraw from a distance contract.
Send the product back within 14 days of submitting your return.
The cost of return shipping is covered by the Customer.
We do not accept cash-on-delivery parcels.

Returns address

Modena Nails (Returns)
ul. Leśna 1a
44-102 Gliwice, Poland

e-mail: kontakt@modenanails.pl
tel.: +48 883-903-306

Important for hygiene products

Products sealed for hygiene reasons, in particular nail products and cosmetics, cannot be returned once the sealed packaging has been opened.

Tip: to speed up the handling of your return, please provide your order number and contact details in the form, and list all the products you are returning.

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The return form is at the bottom of this page.
Once you have completed the form, send the parcel to the returns address given above.

Detailed return rules

Below you will find full information on withdrawal from the contract, returns, exchanges and exclusions of the right of return in the Modena Nails online shop.

1. Right of withdrawal (14 days)

A Consumer and a privileged Entrepreneur have 14 days to withdraw from a distance contract without giving a reason.
The period runs from the day the goods are received (for orders containing several items — from the last item delivered).
Send your declaration of withdrawal by e-mail to: kontakt@modenanails.pl or by post to the address given in the Returns address section.
The electronic withdrawal form is at the bottom of the page.

2. Returning the goods after withdrawal

Send the goods back no later than 14 days after submitting your declaration of withdrawal.
The cost of return shipping is covered by the Customer, unless expressly agreed otherwise.
Include your order number and contact details to help us identify the parcel quickly.

3. Returns address

Modena Nails (Returns)
ul. Leśna 1a, 44-102 Gliwice, Poland
e-mail: kontakt@modenanails.pl
tel.: +48 883-903-306

4. Condition of the returned goods

You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
Goods packaged for hygiene reasons, in particular nail products and cosmetics, cannot be returned once the sealed packaging has been opened.

5. Exclusions from the right of withdrawal

non-prefabricated / personalised goods,
goods sealed for hygiene reasons, once opened,
perishable goods / goods with a short shelf life,
recordings / software on data carriers, once opened,
items inseparably combined with other items after delivery,
press publications, excluding subscriptions,
products dependent on market fluctuations beyond the Seller's control.

6. Refunds

Refunds are made no later than 14 days from receipt of the declaration of withdrawal.
We may withhold the refund until we receive the goods or you provide proof that they have been sent back — whichever occurs first.
We issue refunds using the same payment method, unless we expressly agree otherwise.
We refund the price of the goods and the cost of the cheapest standard delivery offered in the shop.

7. Exchanges

If you would like to exchange a product, for example for a different colour or shade, please contact our customer service: kontakt@modenanails.pl. We handle exchanges as a return plus a new order or — where possible — as a direct exchange with an additional payment or a refund of the difference.

8. The difference between a return and a complaint

A return (withdrawal) means cancelling your purchase without giving a reason within 14 days. A complaint concerns goods that do not conform to the contract. The complaint rules are described in the Shop Terms and Conditions, in the “Complaints" section.

9. Damage in transit

If your parcel arrives damaged, draw up a damage report with the courier or submit a report at the parcel locker, and take photos.
Contact us immediately, giving your order number and the documentation. This will help us arrange a quick exchange or refund.

10. Ways to send the goods back